This policy applies to tickets for Vinodonia 2026 purchased on vinodonia.mk. The organiser is the Association of Sommeliers of the Republic of Macedonia BRIKS Skopje (Здружение на сомелиери на Република Македонија БРИКС Скопје). Contact: info@vinodonia.mk.
1. Cancellation by the purchaser
Refund requests are assessed individually, taking into account the reason, payment status, the ticket issued and whether it has been used. Submitting a request does not mean it is automatically approved. You will be notified of the decision by email.
Your ticket is for a specific day. Check your selection before paying. This policy does not exclude any rights you have under applicable law.
2. Cancelled or postponed event
If the organiser cancels the event or changes its date, purchasers will be notified at the email address provided, with the procedure and applicable options for their tickets. To request a refund, contact the email address above and include your order number. Requests are assessed according to the circumstances and the purchaser's statutory rights.
3. Programme changes
Individual changes to the programme and participants are assessed according to their impact on the agreed service and applicable rights; refund requests are not all excluded in advance.
4. Duplicate charges and incorrect details
If you suspect a duplicate charge, selected the wrong day or have not received your ticket, send your order number, email address and a description of the issue. Do not send your card number, CVV or passwords. The payment, ticket and ticket status will be checked before a decision is made.
5. Approved refunds
Once approved, you will receive confirmation of the amount, method and timeframe for the refund. Refunds are coordinated with the payment provider and applicable statutory deadlines. The time it takes for the funds to appear in your account also depends on your bank.
A ticket for which a refund has been completed is no longer valid for admission.